What is Synkra Chat?
A unified inbox for customer conversations, with an AI Agent that answers from your approved information and hands off to a team member when needed.
Help Centre
How can we help?
Answers to common questions about Synkra Chat, and a link to full setup and integration documentation.
Popular topics
01
Getting started with Synkra Chat
02
Setting up the AI Agent's Business Brain
03
Adding your team and assigning conversations
04
Plans, billing, and currency
05
What your customers see when they open the widget
What your customers see
A direct conversation, without another account.
A visitor opens the widget and sees a pre-chat form, if you've enabled one, then the chat window with your greeting message. They do not need an account. Optional email verification lets them continue the conversation from another device later.
Whether it's obvious they're talking to an AI Agent depends on how you've set up the Business Brain; nothing in the widget itself distinguishes AI from human by default.
When marketing email is enabled, customers can unsubscribe from it; conversation-related transactional messages are not something they unsubscribe from. Synkra Chat cryptographically verifies a customer's identity when your site passes their details to the widget, which helps prevent impersonation.
Plans and pricing
Straight answers about using Synkra Chat.
How much does Synkra Chat cost?
Plans start free. Paid plans are R299, R599, or R999 per month, or $20, $40, or $65 for clients billing in US Dollars. See Pricing.
What counts as a message?
Every individual outgoing agent message. A five-reply conversation is five messages. Customer messages and internal notes don't count.
What if I hit my message limit?
Sending pauses until your period resets, you upgrade, or you buy an add-on pack. Receiving is never affected.
What if I hit my seat limit?
You can't add another teammate until you buy extra seats or upgrade. Existing teammates are unaffected.
What if I go over my storage limit?
You're never blocked. Overage is billed automatically at R30 per GB, based on actual usage.
Are AI features included?
Yes, on every plan. The AI Agent's automatic customer replies are free and do not consume AI operations. AI operations count successful AI actions your team triggers from the inbox. If you reach your AI operations limit, that feature pauses until your billing period resets, you upgrade, or you buy an add-on pack. Your inbox keeps working normally.
Can I change my plan later?
Yes. Upgrades apply immediately. Downgrades take effect at the end of your current billing period.
How do I pay?
Payments are processed through Paystack, in South African Rand or US Dollars.
Where's my usage?
Settings → Billing shows messages, seats, storage, AI operations, and notification emails in one place.
Does Synkra Chat support WhatsApp?
Not yet. Website chat is live now. WhatsApp and email are planned next.
How do I add the chat widget to my website?
Setup instructions are in the documentation.
How do I contact support directly?
Use the chat widget on this site, or visit the Contact page.
Need more detail?