Fair Usage Policy

5. Fair Usage Policy

This policy is incorporated into the Terms of Service and the Platform Features and Policies. It applies to all Synkra Chat plans and the free utilities on synkra.co.za.

What fair use means: Plans include generous allowances for messages, emails, AI operations, and storage. Fair use means using the platform for its intended purpose, not using automated systems to consume resources far beyond what a human would, not reselling or redistributing access, and not abusing free tiers by creating multiple accounts.

What we monitor: Accounts consistently hitting 100 percent of monthly allowances, unusual patterns suggesting automation or abuse, accounts with no legitimate business activity, and duplicate accounts from the same organisation.

What happens if we detect abuse:

1. First instance: we contact you to understand the situation.
2. Second instance: we may limit access until the issue is resolved.
3. Third instance: account suspension, no refund.

We are fair. A growing business exceeding its allowance is not abuse. A script hammering the API twenty-four hours a day is.

What is never restricted:

• Inbound customer messages
• Access to your own data