Free
R0 / month
- Seats
- 1
- Messages / month
- 250
- Storage
- 1GB
- AI operations / month
- 0
- Notification emails / month
- 300
Pricing
Synkra Chat pricing. Free to start, no contract.
Four plans. Every plan has the same features and differs only in volume. Billed in South African Rand or US Dollars. Cancel at any time.
Plans
Choose the volume that fits.
Starter
Most popularR299 / month
- Seats
- 7
- Messages / month
- 3,000
- Storage
- 3GB
- AI operations / month
- 1,000
- Notification emails / month
- 2,000
Business
R599 / month
- Seats
- 15
- Messages / month
- 8,000
- Storage
- 10GB
- AI operations / month
- 1,750
- Notification emails / month
- 2,750
Pro
R999 / month
- Seats
- 50
- Messages / month
- 25,000
- Storage
- 15GB
- AI operations / month
- 1,750
- Notification emails / month
- 5,000
Student and Community Access discounts
The same plan, at a lower price.
35% off for students, 60% off for qualifying non-profits and community organisations — the exact same plan, limits, and features, just a lower price.
See eligibility and how to apply →What counts toward your plan
Clear usage, measured consistently.
A message is every individual outgoing agent message. A five-reply conversation counts as five messages. Customer messages and internal notes never count.
An AI operation is one successful AI action your team triggers from the inbox — Suggest Reply, Summarize Conversation, Improve Reply, Change Tone, Fix Spelling & Grammar, Suggest Labels, or Follow-up Suggestion. The AI Agent's automatic customer replies are free and do not consume AI operations.
A notification email is one outbound email Synkra sends on your behalf. Today that means conversation transcripts, sent automatically when a conversation is resolved or manually by an agent.
What happens at your limits
- Messages: sending pauses until your billing period resets, you upgrade, or you buy an add-on pack. Receiving is never affected.
- Seats: you cannot add another teammate until you buy extra seats or upgrade. Existing teammates are unaffected.
- Storage: you cannot receive new uploads unless you buy additional storage.
- AI operations and notification emails: the corresponding feature pauses until your billing period resets, you upgrade, or you buy an add-on pack. Your inbox keeps working normally — you can still receive and send customer messages.
Changing plans
Upgrades apply immediately. Downgrades take effect at the end of your current billing period.
Add-on packs
Add-on packs are available for messages, AI operations, and notification emails. Message packs start at R50 for 5,000 messages. AI operation and notification email packs both start at R50 for 1,000 credits. All packs never expire and are used only after your plan's included allowance runs out.
Extra capacity
Extra seats are R69 per seat per month. Storage overage is R30 per GB and never blocks uploads.
How you pay
Payments are processed through Paystack. Track all usage under Settings → Billing.
Synkra Flow pricing
Flow is in development.
Synkra Flow is not yet available. Pricing will be published when Flow launches.
Join the waitlistFrequently asked questions
Pricing, without surprises.
Yes. The Free plan includes 1 seat, 250 messages, 1GB storage, and 300 notification emails per month, with no AI operations included.