Refund Policy

1. About this Policy

1.1 This Refund Policy applies to payments for Synkra Chat Plans and available add-ons.

1.2 Synkra Chat currently has Free, Starter, Business and Pro Plans. Paid Plan payments and add-on purchases are processed through Paystack.

1.3 This Policy should be read with the Terms of Service and Privacy Policy.

2. Free Plan

2.1 The Free Plan has no monthly Plan charge. Its documented allowances are limited, and it does not include monthly AI operations.

2.2 A customer may buy AI credits while on Free, where that option is available under Settings → Billing.

3. Paid Plans

3.4 Downgrades take effect at the end of the current billing period.

4. Cancellation

4.1 Synkra states that customers may cancel at any time and that there is no contract.

5. Add-on packs

5.1 Customers may purchase message, AI-operation and notification-email add-on packs. The published policy states that all purchased packs never expire and are used only after the Plan's monthly allowance is exhausted.

6. Extra seats and storage

6.1 Extra seats are currently granted immediately, with no charge at purchase, and billed from the next renewal at the displayed monthly rate.

6.2 Extra storage is purchased by the customer and is not added or charged automatically.

7. Student pricing and Community Access

7.1 A verified Student discount or approved Community Access discount applied to an existing paid subscription starts from the next billing date. The current period charge is not retroactively discounted.

7.2 If Student verification expires without re-verification, or Community Access lapses without reapplication, the Account moves to Free. The customer is not automatically charged the standard paid price.

12. Contact

12.1 Billing and refund questions may be sent to hello@synkra.co.za.