Platform Features and Policies

What is never rate limited:

• Inbound customer messages
• Webhook deliveries from Synkra to customer endpoints
• Billing API calls
• Login for legitimate users

Permitted use: The API is provided to allow integrations, automations, and custom workflows that extend Synkra Chat. Permitted uses include connecting Synkra to other business tools, building custom dashboards, automating repetitive tasks, and data export for reporting.

Prohibited uses: Reselling the API or building a competing product on top of it, scraping data you do not have permission to access, attempting to circumvent rate limits, using the API for spam or abusive purposes, and any use that violates the Terms of Service.

4.8 Fair Usage Policy

This policy exists to ensure the platform remains fast and reliable for all customers.

What fair use means: Plans include generous allowances for messages, emails, AI operations, and storage. Fair use means using the platform for its intended purpose, not using automated systems to consume resources far beyond what a human would, not reselling or redistributing access, and not abusing free tiers by creating multiple accounts.

What we monitor: Accounts consistently hitting 100 percent of monthly allowances, unusual patterns suggesting automation or abuse, accounts with no legitimate business activity, and duplicate accounts from the same organisation.

What happens if we detect abuse:

1. First instance: we contact you to understand the situation.
2. Second instance: we may limit access until the issue is resolved.
3. Third instance: account suspension, no refund.

We are fair. A growing business exceeding its allowance is not abuse. A script hammering the API twenty-four hours a day is.

What is never restricted:

• Inbound customer messages
• Access to your own data

4.9 Acceptable Use Policy

You may:

• Use Synkra Chat for legitimate business communication
• Connect your own email, WhatsApp, and other channels
• Use the API to build integrations for your own business
• Export your data at any time
• Allow your team members to use the platform

You may not:

• Use Synkra Chat to send spam or unsolicited messages
• Use the platform to harass, threaten, or abuse anyone
• Upload illegal content
• Violate anyone’s privacy or data protection rights
• Attempt to reverse-engineer, decompile, or access the source code beyond what is licensed
• Resell or white-label Synkra Chat without a written agreement
• Use the platform to break any law, including POPIA
• Interfere with the operation of the platform or other users
• Impersonate another business or individual

Consequences of violation:

Severity	Action
First minor violation	Warning and request to correct
Repeat or moderate violation	Account restriction pending resolution
Severe violation such as illegal content, fraud, or harassment	Immediate termination, no refund
Criminal activity	Reported to authorities

Reporting violations: If you see someone using Synkra Chat in violation of this policy, email hello@synkra.co.za. We investigate every report.

4.10 Summary Table

Question	Answer
AI Agent automatic or suggest only?	Suggestions only. No automatic replies.
Email channel live?	Yes, fully live and verified.
Storage overage blocks uploads?	Yes. New uploads paused. Existing files remain accessible.
Two-factor authentication available?	Yes, optional. Not mandatory. Encouraged.
Free tools in-browser or server?	Server-side.
Cookies and analytics?	Essential cookies only. No third-party tracking on the dashboard.
API rate limits?	300 per minute per account, plus per-user and per-feature limits.
Fair Usage and Acceptable Use?	Defined and enforced. Documented above.

4.11 Contact

For questions about any of the above:

Email: hello@synkra.co.za
Response time: We respond within 2 business days.
Business hours: Monday to Friday, 08:00 to 17:00 SAST.