Acceptable Use Policy

6. Acceptable Use Policy

This policy is incorporated into the Terms of Service and the Platform Features and Policies.

You may:

• Use Synkra Chat for legitimate business communication
• Connect your own email, WhatsApp, and other channels
• Use the API to build integrations for your own business
• Export your data at any time
• Allow your team members to use the platform

You may not:

• Use Synkra Chat to send spam or unsolicited messages
• Use the platform to harass, threaten, or abuse anyone
• Upload illegal content
• Violate anyone’s privacy or data protection rights
• Attempt to reverse-engineer, decompile, or access the source code beyond what is licensed
• Resell or white-label Synkra Chat without a written agreement
• Use the platform to break any law, including POPIA
• Interfere with the operation of the platform or other users
• Impersonate another business or individual

Consequences of violation:

Severity	Action
First minor violation	Warning and request to correct
Repeat or moderate violation	Account restriction pending resolution
Severe violation such as illegal content, fraud, or harassment	Immediate termination, no refund
Criminal activity	Reported to authorities

Reporting violations: If you see someone using Synkra Chat in violation of this policy, email hello@synkra.co.za. We investigate every report.