Plan comparison
Every plan, in full.
Four plans. Every plan includes the same core features. They differ in the volume of seats, messages, storage, AI operations, notification emails, macros, and data imports included. This page lists every metric and every feature, plan by plan.
The summary version is on the pricing page. This page has the full detail.
Volumes
What each plan includes
| Free | Starter | Business | Pro | |
|---|---|---|---|---|
| Price | R0 / month | R299 / month | R599 / month | R999 / month |
| Seats | 1 | 7 | 15 | 50 |
| Messages / month | 250 | 3,000 | 8,000 | 25,000 |
| Storage | 1GB | 3GB | 10GB | 15GB |
| AI operations / month | 0 | 1,000 | 1,750 | 1,750 |
| Notification emails / month | 300 | 2,000 | 2,750 | 5,000 |
| Macros | 0 | 0 | 15 | 50 |
| Data imports / month | 0 | 5 | 20 | 100 |
Every metric is measured per account, not per user. AI operation, notification email, and message allowances reset at the start of each billing period. Storage does not reset. It reflects the current amount of files and documents stored on the account.
Features on every plan
What every plan includes
Every plan, including the free plan, includes the same core feature set. Only the volumes above differ.
Conversations
- Unified inbox for customer conversations
- Website chat channel
- Email channel
- Assign to an agent
- Assign to a team
- Internal notes
- Labels
- Priority, status, and snooze
- Contact history in every conversation
- Search
AI Agent
- AI Agent for answering customer questions
- Knowledge base with automatic processing of uploaded content
- Business Brain for defining how the AI behaves and what it can say
- Suggest Reply mode for drafting replies for the team
- Auto reply mode for sending replies to customers automatically
- Configurable maximum replies per conversation
- Automatic handoff to a person
- Source link sharing in AI replies
The AI Agent is included on every plan. On the Free plan the AI operation allowance is 0, so AI features require an AI operations add on pack or an upgrade to a paid plan.
Customer management
- Contact profiles with full history
- Custom contact attributes
- Contact labels
- Contact import via CSV
Reporting
- Conversation reports
- Agent reports
- Inbox reports
- Label reports
- Team reports
- Customer satisfaction surveys
- SLA policy reports
Automation
- Automation rules for routing and tagging
- SLA policies with first response and resolution targets
- Canned responses with shortcode insertion
Team management
- Invite agents
- Administrator and agent roles
- Custom roles with granular permissions
- Teams with auto assignment
- Capacity based assignment
- Two factor authentication per user
- Audit logs
Account and platform
- Settings management
- Billing and usage view
- Help centre portal
- Custom branding
Features by tier
What requires a paid plan
A few features are not available on the Free plan or on lower tiers.
| Feature | Available from |
|---|---|
| Companies | Starter |
| API access | Starter |
| Webhooks | Starter |
| Data imports | Starter (5 per month) |
| Macros | Business (15 on Business, 50 on Pro) |
| Advanced search | Pro |
The Free plan includes every other feature listed above. Companies, API, and webhooks are paid plan features because they are designed for businesses that have reached a scale where integrations and structured customer data start to matter.
Add on packs
Extra capacity, whenever you need it
Add on packs sit alongside your plan allowance. Your plan allowance is consumed first. Add on packs are drawn down only after your plan allowance is used up. They never expire.
AI operations
| Pack size | Price |
|---|---|
| 1,000 AI operations | R50 |
| 2,000 AI operations | R100 |
| 5,000 AI operations | R250 |
| 10,000 AI operations | R500 |
| 20,000 AI operations | R1000 |
Used for the AI Agent's automatic replies and for AI actions your team triggers from the inbox, including Suggest Reply, Summarize Conversation, Improve Reply, Change Tone, Fix Spelling and Grammar, Suggest Labels, and Suggested follow up.
Notification emails
| Pack size | Price |
|---|---|
| 1,000 notification emails | R50 |
| 2,000 notification emails | R100 |
| 5,000 notification emails | R250 |
| 10,000 notification emails | R500 |
| 20,000 notification emails | R1000 |
Used for conversation transcripts and other outbound notices Synkra sends on your behalf.
Messages
| Pack size | Price |
|---|---|
| 5,000 messages | R50 |
| 10,000 messages | R100 |
| 25,000 messages | R250 |
| 50,000 messages | R500 |
| 100,000 messages | R1000 |
Used for every individual outgoing agent message after your plan's monthly message allowance is used up.
Extra seats and extra storage
| Item | Price | Notes |
|---|---|---|
| Extra seats | R69 per seat per month | Added to your next renewal |
| Extra storage | R30 per GB | One time purchase, kept permanently |
Extra seats are billed from your next renewal. Extra storage is a one time purchase and the space is yours for as long as the account exists.
What counts
How we measure usage
A message is every individual outgoing agent message. A five reply conversation counts as five messages. Customer messages and internal notes never count toward your allowance.
An AI operation is one successful AI action. This includes an automatic reply sent to a customer, or an action your team triggers from the inbox. When Auto reply is on, the AI Agent answers customers automatically and each automatic reply uses one AI operation.
A notification email is one outbound email Synkra sends on your behalf. Today this means conversation transcripts, sent automatically when a conversation is resolved or manually by an agent.
A macro is a saved bundle of actions that can be run in one click. Macros are counted as a total, not per use.
A data import is one completed CSV or bulk data import operation. Imports are counted per calendar month.
A seat is one user with access to the account. Agents, administrators, and custom role users all count as one seat each.
Discounts
Student and Community Access
Two discount programmes are available on top of the standard plans. Both give you the exact same plan, limits, and features, at a lower price.
Student pricing is 35% off any paid plan. Available to anyone currently enrolled at a higher education institution. Verification is done through your institution email or a supporting document.
Community Access is 60% off any paid plan. Available to qualifying non profits, NGOs, community organisations, and faith based organisations running a genuine community initiative. Applications are reviewed by a person on our team.
Only one discount applies per account. If you qualify for both, you receive the larger discount.
Frequently asked questions
Questions about comparing plans
Both. The Free plan includes the same core feature set as paid plans. It has lower volumes on every metric, and it does not include Companies, API access, webhooks, macros, or data imports.
Higher volumes across every metric, plus access to macros. The included feature set is otherwise the same.
Higher volumes across every metric, plus advanced search. The included feature set is otherwise the same.
Yes. Upgrades apply immediately and you keep all your conversations, contacts, and settings.
Yes. Downgrades take effect at the end of your current billing period. Your data is not deleted. Features that are not available on Free will stop working when the downgrade takes effect, but your conversations and contacts remain.
No. Your plan allowance is consumed first. Add on packs are drawn down only after the plan allowance is used up.
No. Every add on pack purchased through Synkra never expires.
Notification emails pause until the next calendar month. Messages and conversations continue to work normally.
The Free plan does not include AI operations. You can upgrade to a paid plan, or purchase an AI operations add on pack. Once you have AI operations available, the AI Agent works on every channel.
Yes. The Free plan is a real plan, not a trial. It is limited in volume but not in time. A business with a small number of conversations can run on Free indefinitely.
No. Every plan, including paid plans, can be cancelled at any time. Cancellation stops future billing. You keep access until the end of your current period.
Start
Pick the plan that matches your volume
You can start on any plan and change later. The free plan does not ask for a card.